Your trusted destination for high-quality children's toys that inspire creativity, learning, and endless fun. We curate the best toys to help kids explore, grow, and create magical childhood memories
Great Toys at Great Prices
Childhood should be full of imagination, fun, and discovery - without breaking the family budget. We offer carefully selected toys that bring smiles to kids' faces while keeping parents happy too. From educational learning games to creative playsets, you'll find quality toys that spark joy and stay affordable.
Frequently Asked Questions
Find answers to the most common questions about Vaquita Limited
General Questions
What is Vaquita Limited?
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Vaquita Limited is an international e-commerce platform based in Hong Kong. We specialize in providing quality products to customers worldwide, with a focus on exceptional customer service and reliable international shipping.
How can I contact you?
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You can reach us by:
- Phone: +19292351801
- Email: vaquita.limited@outlook.com
- Business Hours: Monday-Friday 9:00 AM - 6:00 PM (Hong Kong Time)
Orders & Shopping
How do I place an order?
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- Browse our products and add items to your cart
- Click on the shopping cart icon and review your items
- Enter your shipping information and select payment method
- Review and confirm your order
Can I modify or cancel my order?
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Orders can be modified or cancelled within 24 hours of placement, provided they haven't been processed yet. Please contact us immediately at vaquita.limited@outlook.com with your order number.
Shipping & Delivery
Where do you ship?
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We ship internationally to most countries worldwide, including the US, Canada, EU, UK, Australia, and selected Asian countries. Contact us if you're unsure whether we ship to your location.
How long does shipping take?
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All orders are shipped via international shipping and typically arrive within 7-10 business days. Shipping times may vary depending on your location and customs processing.
How can I track my order?
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Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website.
Do I have to pay customs fees?
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International customers are responsible for all customs duties, import taxes, and fees imposed by their country. These fees are not included in our product or shipping prices and vary by destination.
Payment
What payment methods do you accept?
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We accept:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Bank Transfer
Is it safe to use my credit card?
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Yes! We use SSL encryption and secure payment processors (PayPal, Stripe) to protect your payment information. We never store your full credit card details.
Returns & Refunds
What is your return policy?
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We accept returns within 30 days of delivery. Items must be unused, unworn, and in original packaging. Return shipping costs are the customer's responsibility unless the item is defective.
How do I return an item?
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Contact us at vaquita.limited@outlook.com within 30 days with your order number and reason for return. We'll provide return authorization and instructions. Refunds are processed within 5-10 business days of receiving the return.
What items cannot be returned?
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Personalized/custom products, intimate apparel, opened cosmetics, perishable goods, and gift cards are non-returnable.
Account & Privacy
How is my personal information protected?
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We take privacy seriously. Your information is protected with SSL encryption and stored securely. We never sell your personal data. For details, see our Privacy Policy.
I forgot my password. What should I do?
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Click "Forgot Password" on the login page, enter your email address, and we'll send you instructions to reset your password.
Still Have Questions?
If you didn't find the answer you were looking for, we're here to help!
📍 Location
Hong Kong
📞 Phone
+19292351801
📧 Email
vaquita.limited@outlook.com
🕐 Business Hours
Mon-Fri: 9:00 AM - 6:00 PM
Hong Kong Time
Hong Kong Time
We typically respond to emails within 24 hours during business days.